TALKING POINTS
Do you speak publicly? Most people do sometimes, regardless of position or profession. You might address a large group or a small work team. Speaking might be a regular part of your job or an occasional event. In any case, there will be diversity in your audience. Speak to it! The more inclusive your remarks,… Read more »
Hang It Up
A picture is worth a thousand words and, as Henrik Ibsen said, “a thousand words will not leave so deep an impression as one deed.” What happens when a picture is a deed? Business owners, managers and others have asked, how can I make a good “first impression” when diverse customers walk into my business?… Read more »
Generation Gap or Gift?
An executive needed help with his young sales force, who apparently insisted on texting and emailing clients when a phone call or face-to-face meeting was expected. The executive was getting complaints and losing sales. At his wit’s end, he called my colleague. She was planning ways to educate this younger generation. “So it’s a generational… Read more »
WHAT IS DIVERSITY? Part 2
Human diversity offers innovation and opportunity but to get there, everyone has to understand what you mean when you use the term. Common language promotes common understanding. Common understanding allows people to set and work toward common goals. Broad, Narrow, None. Some people prefer what’s called the “narrow definition of diversity”. The narrow definition limits… Read more »