A Different Focus
While putting final touches on a conference program for Saturday, I noticed how many “friends” were on FB. It was bitter cold – wind chills of up to 30 below in the past 36 hours. In fact, I could pretty well tell the temperature outside by the number of local “friends” on chat. The conference… Read more »
WHAT DO YOU THINK? Survey Mania
No less than three online surveys popped into my inbox last week just as I put finishing touches on a survey for a client. Curious about the coincidence, I opened them. The first was from a well-established museum. The second, from the national bank with which I’ve had a love/hate relationship for many years. The… Read more »
TALKING POINTS
Do you speak publicly? Most people do sometimes, regardless of position or profession. You might address a large group or a small work team. Speaking might be a regular part of your job or an occasional event. In any case, there will be diversity in your audience. Speak to it! The more inclusive your remarks,… Read more »
Hang It Up
A picture is worth a thousand words and, as Henrik Ibsen said, “a thousand words will not leave so deep an impression as one deed.” What happens when a picture is a deed? Business owners, managers and others have asked, how can I make a good “first impression” when diverse customers walk into my business?… Read more »